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trading on junkfox®
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how junkfox works
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Many junkfox processes are automated, including notification emails when:
- you register
- you place an item for sale or swap
- you place a wanted ad
- a bid is placed
- a bidder is outbid
- when an auction ends
- you request a swap or donation, or reply to a wanted ad
- you change your account details
- you pay for any of our services
Furthermore, you can check your account activity and status at any time here. User registration information, accounts, current and archived listings are all held in a central database, with regular backups.
The seller selects an opening price for their item at sale or auction, and chooses the start and end dates for the sale. The seller may also choose a reserve price, which may be higher than the start price. If you wish to donate the item, please select a token amount, say 1p or 10p
On the close of a sale or auction, the system emails any winning bidders or buyers, requesting that they contact each other to complete the sale independently. Payment and shipping terms are defined by the vendor at the time of listing, although the junkfox terms and conditions also apply.
If the reserve price has not been met, the vendor is under no obligation to sell. The seller is charged a commission on sales, the rate depending on their status and special offers.
In the event of a sale falling through, this commission is refundable at our discretion. An administration fee may be charged.
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bidding for items
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Items for auction have a fixed starting price, your bids will raise the total bid price by a fixed increment, or a higher amount that you choose. You can also use our autobid feature, that bids on your behalf up to a fixed amount.
Items are won by the higest bidder at the end of each item auction, so long as any reserve price has been met.
You will then receive an email from us confirming the sale and giving the contact details of the the seller.
You and the seller must contact each other to confirm the transaction within 3 days of receipt of junkfox® close of sale emails.
Please remember to read the descriptions and details carefully, as unless the seller has a stated refund policy the sale will be final. Both you and the seller will be covered by the junkfox® terms and conditions.
You may be assured that all sellers on junkfox® are rated by our users in our feedback system,
and our listings are monitored at all times.
If you have problems with a transaction, please read our 'problems with junkfox® users' section.
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buying items
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All the items in our stores are sold for the fixed price shown, and are yours as soon as yousignin and purchase.
You will then receive an email from us confirming the sale and giving the contact details of the the seller.
You and the seller must contact each other to confirm the transaction within 3 days of receipt of junkfox® close of sale emails.
Please remember to read the descriptions and details carefully, as unless the seller has a stated refund policy the sale will be final. Both you and the seller will be covered by the junkfox® terms and conditions.
Remember if your item does not sell the first time you list it, you can list it again for free - forever!
You may be assured that all sellers on junkfox® are rated by our users in our feedback system,
and our listings are monitored at all times.
If you have problems with a transaction, please read our 'problems with junkfox® users' section.
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how to swap and donate items
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| If you would like to donate an item or offer it for swapping please list is as if it is an auction or store item, but be sure to select this option when listing. You should select a token amount as the start price - 1 or 10p - this way you will not be charged when the sale ends. If anyone wishes to swap your item or accept the donation, you will be notified by email and can then choose to to accept or refuse the offer.
If you are looking for particular items to swap or would prefer to donate to a specific group or type of organisation, please state this in your listing.
To request a swap or donation for an item you must first login to your account. If the seller is willing to accept a swap, or to donate an item, you will see this appear as a link on the item page. Please provide as much information as possible about the item you are offering or why you would quailify for the donation.
Please remember it is always up to the person who has listed the item to accept or refuse the offer. |
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how to sell and auction items
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Once you have registered as a seller, you will be able to access the sellers area, where you can list items, and manage your accounts and sales details.The same form is used to list items for auction and for the fixed price bazaar shop.
Items can be auctioned individually or in lots. This basic listing service is free, although services such as featured auctions are charged for. You may also choose a reserve price, which may be higher than the start price. This service cost 50p per item, and this reserve amount is not disclosed to bidders.
If you have never listed items online before, we have an extensive and helpful how to page, which acts as a handy reminder of the sort of details that a good listing includes.
Above all remember that this is your shop window, and the more descriptive and attractive you can make your listing the better. This also makes it easier for buyers to find your item using the search features.
If you are unsure of how to describe your items, a photograph is worth a thousand words.
We also offer 'assistance with creating and adding images'
If you have a lot of items to list may we recommend that you download Bulklister. This tool that sits on your PC makes uploading auction and sales data easier.
The seller is charged a commission on close of sale. In the event of a sale falling through, this commission is refundable minus an administration fee and at our discretion.
You will then receive an email from us confirming the sale and giving the contact details of the the seller.
You and the seller must contact each other to confirm the transaction within 3 days of receipt of junkfox® close of sale emails.
Every time you sell an item on junkfox®, we will deduct the commission from your initial payment.
When this is exhausted, we will deduct another £5. This way of payment reduces our costs, and we pass the benefits to you, with our low rates and free item listing.
Remember if your item does not sell the first time you list it, you can list it again for free - forever!
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using the wanted ads
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This great feature allows you to suggest items that you would like to buy swap or receive as donations. Please feel free to add as much information as you like.
It might be useful to include how much if anything, you are willing to pay for the item, and whether you can collect or payb for postage too.
You can browse the wanted ads at any time, to list an ad you must be signed in.
To respond to an ad, create a listing with the listing you are offering and then use the 'Enter an offer' feature at the bottom of the ad page. The advertiser will then be sent you offer by email. |
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relisting items
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If your item does not sell the first time you list it, you can list it again for free - forever!
You may also want to check the spellings in your listing, to make sure that users can search for your items effectively. Rewriting the title may also help, try to be as descriptive as possible, but attention grabbing too.
If your item does not already have an image, adding one may make all the difference.
Remember, on junkfox®, you can try as many times as you like, and until you sell your item, it will cost you nothing. |
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security and safety
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At junkfox®, the security of your personal and banking information is paramount.
Your card details are held by Barclays on their transaction server which is protected by the strongest levels of encryption.
Your passwords and usernames are stored on our servers in an encrypted format, please keep them safe, and do not allow others access to your account.
We have taken every precaution to ensure the prevention of fraud and fraudulent use on junkfox®.
Sellers are verified as part of their registration process, and have a user rating system for feedback. junkfox® reserves the right to suspend vendors who have bad feedback or are found to be listing items or content as prohibited above until issues are resolved. junkfox® also reserves the right to bar users where appropriate.
Please note, junkfox® has a privacy policy in place as part of our terms and conditions, and will only disclose your personal details in the following circumstances:
- with your permission and for a specific stated reason
- if requested by a government authority
For more information regarding our legal policies, please read our terms and conditions.
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the auctionrate feedback system
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After a transaction is complete, the buyer and seller may leavefeedback about the transaction for other users to see.This forms a permanent record of a user's performance and provides a good incentive for everyone to be honest, careful, and above all friendly.
Users cannot leave feedback for themselves, additionally any users found posting entries that violate the terms and conditions will be deleted. Users who have negative feedback or who have an open dispute with another user will be able to access the system but not to update any information until the issue is resolved.
If you have a problem with a transaction, and you have not been able to resolve this by contact with the other party, then please leave a short factual feedback message, and contact us at feedback@junkfox.com
If you feel that a feedback rating has been left in error, please contact the person who left it for you first, and see if you can come to a resolution. If all does not become clear, please contact us at feedback@junkfox.com
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shipping and delivery
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At present, junkfox does not hold or take responsibility for the transfer of goods or monies; this is the responsibility of the vendor and buyer or third parties.
We recommend that for valuable items you use a registered or insured mailing service such as Parcel Force or DHL. Please also check that your contact and address details are up to date, as this solves many problems.
We will however be more that happy to assist in settlement of disputes, and encourage users to use the feedback system for all transactions.
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terms and conditions
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Please read the terms and conditions fully, as they form a contractual part of all trading and community services on junkfox®.
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fee summary
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junkfox® never charges a listing fee. List for free forever! Swap for free forever!
Buyers pay nothing to join junkfox®, and pay only the amount charged by the seller/trader.
Sellers and swappers can join for free, and are not charged for basic listings, only features and trading fees as shown below.
Community groups can apply for a special account, which will allow them to use the site for free in return for an annual fee.
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| Second Category Fee |
0.40 GBP |
| Additional Pictures Fee |
0.10 GBP |
| Highlighted Items Fee |
1.00 GBP |
| Bold Items Fee |
0.40 GBP |
| Category Featured Items Fee |
1.10 GBP |
| Home Page Featured Items Fee |
1.50 GBP |
| Reserve Price Fee |
0.50 GBP |
| Buy-it-now Fee |
0.50 GBP |
| End of Auction Fee |
| From 0.11 GBP to 7.00 GBP |
0.50 GBP |
| From 7.00 GBP to 10.00 GBP |
3.00% |
| From 10.00 GBP to 50.00 GBP |
3.00% |
| From 50.00 GBP to 250.00 GBP |
3.00% |
| From 250.00 GBP to 1,000.00 GBP |
2.50% |
| From 1,000.00 GBP to Above |
2.20% |
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We offer free trading for:
- charities
- non-profit organisations
- traders that promote or directly use recycled materials
- fair trade or co-operative groups
- schools and colleges.
Please email us with your details for more information. |
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prohibited items
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junkfox prohibits the sale or advertisement for or of:
- intangible goods or services (e.g., downloadable software, consulting services, licenses)
- club or association memberships
- firearms, weapons and munitions
- pirated software or other media
- counterfeight, illegal, embargoed or stolen goods
Items or listings which promote racism, bigotry and hatred, violent or illegal activity will not be permitted. That which is obscene, defamatory, libelous or that infringes the rights of a third party is also prohibited.
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trading currencies
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junkfox® sales and auctions are conducted in English pounds sterling.
You the seller can define the currency and payment method that you require, however this must be clearly stated in your item listing.
We are happy for you to accept payment in foreign, local exchange, alternative and digital currencies, providing that there is a definable exchange rate. To view auction prices in foreign currencies, click on the convert link to open our handy currency converter. |
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